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Azin Jewelery

Store Policy

Azin Jewelery Policies




  • who are we :


  1. We, Azin Jewelery, are an account/store specialized in selling genuine 925 silver jewelry
  2. All products and images displayed by Azin Jewelery are owned by Azin Jewelery, and in no case may they be infringed upon by imitation or by using the images for a commercial purpose. In the event of infringement, legal means will be resorted to.
  3. Azin Jewelery offers its customers 925 pure silver products, all stamped with its official caliber.
  4. Azin Jewelery's location is in the Kingdom of Saudi Arabia - Riyadh, and we currently do not have any showroom in which customers can be visited.
  5. Azin Jewelery is committed to the absolute confidentiality of its customers’ data, except in the event that the order is given to someone. Azin Jewelery has the right to disclose the requestor’s data if the person to whom it is gifted requests this, as well as for official and legal use.


  • Request policy


  1. The order becomes approved once the ordering process is completed through the website.
  2. The order is executed immediately after the order is completed, prepared, and shipped according to the customer’s choice and according to the period recorded on the product page.
  3. Once the order is approved, it cannot be canceled except through the order cancellation procedures in the section (Modification, Replacement, and Cancellation Policy)
  4. Azin Jewelery provides an invoice with every order, whether a paper invoice or an electronic invoice (via email or something similar). If the order is sent to another person (a gift), the invoices will not be attached to the order. If the customer receives the order and then wants the invoice, it will be sent to him electronically. ..


  • Additional information (for orders that require prior detailing):


  1. Order details cannot be changed, canceled or exchanged after the order has been approved.
  2. The period specified on the site for processing the order is calculated based on working days, which are: from Saturday to Thursday. The period does not include holiday vacations, as follows: Eid al-Fitr holiday: 5 days, Eid al-Adha holiday: 5 days, National Day holiday: 1 day.
  3. Azin Jewelery is not obligated to set any date for receiving orders before any season, such as holidays or a specific customer occasion. Rather, the obligation is to complete (design, implement and ship the order to the shipping company) at the specified time according to the location, even if any delay results from the specified date. The customer has the right to cancel the order without any additional costs.
  4. In the event that the delivery of the order is delayed beyond the specified date due to the pressure of orders, manufacturing conditions, or delayed resources, the customer has the choice between canceling the order and refunding the amount, or continuing the order without obligating Azin Jewelery to any financial or entitlement obligations resulting from that.


  • Shipping policy


  1. Azin Jewelery is committed to shipping the customer’s order according to the shipping policy within the Kingdom, by the customer’s choice or according to its availability in his region.
  2. Azin Jewelery is committed to completing the implementation of orders on the date specified in advance and approved by the customer, and its responsibility for any delay ends after the shipment is delivered to the shipping company.
  3. After delivering the shipment to the shipping company, the customer will communicate directly with that party via the tracking number, and any delay in delivering the shipment or error in the address is borne by the shipping company, and Azin Jewelery has nothing to do with this delay.
  4. The customer bears full responsibility regarding any error in the data that results in any delay in the arrival of the shipment, and Azin Jewelery disclaims responsibility for any consequences or costs resulting from any error on the part of the customer.
  5. The order is shipped after it is approved during the working days: from Saturday to Friday.


  • Alerts

If the customer uses the order in any way, he is not entitled to replace it or get a refund by canceling it in any way.

  • If shipping is free when ordering and the customer wishes to return, the value of two shipments will be deducted from the total value of the order.



  • Money transfer policy

In its financial dealings with customers, Azin Jewelery relies on the following:

  • In the case of receiving funds : Funds are received through one of the following methods:
  • Payment via one of the electronic payment methods provided by the site (Mada, Apple Pay, Visa, MasterCard)
  • Cash payment (only for cash on delivery service, subject to availability)
  • Transfer to one of our bank accounts
  • Payment via installment service providers (Tabby platform - Tamara platform)




  • Customer service policy
  1. Azin Jewelery is committed to providing customer service as follows:
  2. The designated customer service number via WhatsApp (+966549404510) or email: [email protected]
  3. WhatsApp or email messages are received, and no audio, visual, or other communication is received, in order to preserve the right of the store and the customer to record the conversation.



Enjoy shopping...with Azin Jewelery