Exchange and Return Policy

s . Can I return or exchange the item if it does not suit me and I am not satisfied with it?

First, our dear customer, make sure that we inspect and prepare the product well before sending it. Below you will find our return and exchange policy in a way that preserves the rights of both parties:

Return Policy:

- Return within the city of Riyadh at the same time of receipt, or within 6 hours from the time of receipt, with the customer bearing the delivery cost.

The order value cannot be refunded after 6 hours from the time of receipt and inspection.

- For returns outside the city of Riyadh, we must be contacted via the WhatsApp application immediately upon receipt of the order or within 12 hours from the time of receipt of the order.

- The customer bears the shipping cost if he wants to return the product, with the exception of (the product is different from the picture shown or there is a defect in the product). We bear all delivery fees or any additional costs.

• If shipping is free when ordering and the customer wishes to return, the value of two shipments will be deducted from the total value of the order.

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Exchange policy:

- Inside or outside the city of Riyadh, inform us within 24 hours from the time of receiving the request.

- Please note that the customer will bear all shipping and delivery fees for the products to be replaced

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- Customization requests: The order cannot be canceled after the start of implementation, and the pieces that have been customized cannot be returned (except if they arrive different from the required shape or specifications. In the event of a defect in the product or different sizes, the product will be modified or repaired while we bear all Shipping expenses )

Pieces that have been modified (enlarging or shortening the size, modifying the pieces, or changing the stones) cannot be returned or exchanged.

- We are not responsible in the event of misuse of the item and the desire to return or replace it

- In the event of a return request , the product must be in its original condition, free of damage and defects, including packaging and all accessories, if available.

- The customer is responsible for the delivery or shipping cost in the event of an exchange or return request.

- If there is a manufacturing defect in the product, we ask you to contact us and provide the details. We will try hard to serve you, and we will not bear any delay on the part of the customer beyond the specified time.

To request an exchange or return:

- Take a picture of the product if there is a manufacturing defect or mention the reason for the replacement and contact us via WhatsApp by clicking on the number to be directed to the chat page 0549404510

• We issue a replacement policy to the agreed upon shipping company, and the customer prints it and places it in the nearest branch of the shipping company within 48 hours from the time the policy is sent.

• The amounts due will be returned to the customer using the same payment method that was made upon request.
• The refund amounts are settled after we receive the product, and the refund period takes from 3 to 7 working days.

The return and exchange policy is subject to modification according to the interests of the store and the customer