Frequently Asked Questions

In order to answer some of your questions, we have responded to them:

What is silver?

Silver is considered a precious metal, just like gold, and is characterised by its silver colour.

Among the natural properties of silver (unconfirmed information), silver has a good effect on health care, and can neutralize toxic substances in the human body when worn regularly. Silver ions have a strong bactericidal effect, can eliminate 650 kinds of germs, and can be used as a drug testing tool, which is very beneficial to the human body.

Does silver cause allergies?

Silver does not cause any kind of allergy and does not leave spots or blackness on the skin.

Is all your jewelry silver?

- All our jewelry is made of 925 sterling silver and plated with rhodium.

• The original color of silver is silver.

Warranty includes

• All our jewelry is 925 sterling silver and the quality is accurate.
• 4 months warranty from the date of purchase for ready-made gold and rose gold (free repainting).

Warranty does not include:

• Maintenance, polishing, breakage or falling of stones after use.

How do I know if the product is silver?

The common method is to have the (925) stamp on the piece to be verified, or to have it checked at gold and jewelry maintenance centers.

Do you buy silver after using it?

- We do not buy used silver.

Does silver change color?

- The silver color is the original color of silver and does not change. It needs constant care and needs cleaning or polishing after a period of use.

Often after a period of use, you will notice that the color of your jewelry changes to black or its color fades. Do not worry, this is normal due to oxidation, and once it is cleaned, it will return to its original condition.

How do I maintain silver jewelry and how do I polish it?

• High temperature and vigorous washing can be a factor in discoloring and damaging silver.
• When not wearing, keep it in a closed plastic bag (to protect it from moisture and oxidation).
• It is best to remove the piece when exposed to perfumes, chlorine and salty sea water so that it does not oxidize.
• When storing, it is preferable to separate the pieces so that they do not get scratched and store them in a dry, closed place.
• It is preferable to clean the pieces from time to time with a soft cloth.
• Chalk: Place a piece of chalk in the box with the jewelry to absorb moisture (change it every 2-3 months).

Polishing:

• There are many home methods that you can search for online, but it is recommended to go to a specialist in jewelry maintenance outlets.
• A polishing solution is provided in our store for silver jewelry to polish it and remove all the tarnish to make it look new.

You can view the product here

Why does silver jewelry worn on the body turn black?

Causes of blackening of silver jewelry:

(1) Personal physical reasons

- Endocrine conditions are different for each individual. Some people's sweat contains more acids, some people's sweat contains less acids, and some people's body fluids contain relatively high levels of sulfur. These are the substances that cause the surface of silver jewelry to turn black, so the results of wearing jewelry will be different and uneven, and some people may wear it for half a year and it will look new.

(2) The nature of silver itself

- Sulfur, nitric acid, oxides in the air and other substances (such as eggs and cosmetics) have an oxidizing effect on silver. If silver jewelry is worn for a long time, the combination of sulfur and silver will form a black layer (silver sulfide) on the surface of silver jewelry.

(3) Blackening process

- Some small black spots start to appear on the silver pieces and then spread completely to form a black layer on the piece, which affects the surface shine of the silver jewelry. People usually think that the color has changed. This is not true, it is just an external black layer due to oxidation and it disappears with polishing.

We hope we have answered most of your questions, and we wish you a pleasant shopping experience.

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